Please visit the relevant pages under the FAQ navigation menu for questions about pin grading and preorders. Thank you!


Where do you sell your wares?

You can find me on Etsy or on Ko-fi! I try to stock half my items in each shop, so if you prefer one store, feel free to check out the other!

I also sell my wares at conventions if you would like to see them in person; you can find an updated list of places I'll be on my homepage.

Why are there two stores?

There are a lot of fees associated with Etsy. By opening a second store, I can charge less since those fees don’t apply :D

Additionally, I plan on doing a sticker club in the future on my Ko-fi that I hope to link together. So it’ll all hopefully work out with a nice, seamless experience for any current or would-be subscribers to my tiers! (More info on these tiers can be found below.)

What currency are your items in?

Etsy will automatically adjust the price to your country’s currency.

If you order from my Ko-fi, all my products are sold in Canadian dollars (CAD).

An item I’m interested in has disappeared from your shop(s)!

If you suddenly don’t see an item on Etsy, the listing may have expired, and I might not have gotten around to renewing it! But don’t worry, I’ll be getting around to doing that soon :)

If you don’t see it on my Ko-fi and my Etsy, I most likely have run out of stock of that product. Many of the items I design and sell are not usually restocked, so if there’s something you want and it’s in low quantity, I suggest buying it before it sells out!

Do you take custom commissions for X product?

I do not do commissions for custom merchandise.

However, I occasionally take commissions throughout the year if you want an illustration instead! If you’d like to see if my commissions are open, please contact me through my contact form  or social media DMs.

Ko-fi membership and tiers — COMING SOON!!!

What are Ko-fi memberships and tiers?

Ko-fi memberships allow you to support me (and other Ko-fi users) monthly at different price points or "tiers". Each membership tier offers different rewards, so make sure to read each tier carefully to see if the rewards for that tier are digital, physical or a mixture of both!

What kind of tiers will you have?

I'm planning on just having sticker club tiers: one for individual die cut stickers for now! But if I do expand the tier, I might make some sticker collecting books or sticker sheets to the tiers!

When do your sticker club stickers ship?

All monthly subscribers with physical rewards that are subscribed before the end of the month will receive their subscription for the following month. These are typically sent out in the beginning or middle of the month.

For example: if you signed up between Jan 1–31, you would receive stickers themed for February. These would roughly be sent out between early to mid-February and should arrive before the end of February.

Are there any other perks to signing up for your sticker club?

Besides having stickers delivered straight to your mailbox every month, you'll also be able to see supporter only content, such as polls or behind-the-scenes pictures. You'll also have access to exclusive discounts every single month to my shop!

More things will be announced if we get enough members! •̀⩊•́

Shipping & Delivery

If you're looking for information about preorders, please visit my Preorder page.

Where do you ship to?

I can ship to most countries via ChitChats or Canada Post.

If you are from the UK or the EU, please visit my Etsy page instead if you'd like to ensure that VAT is paid ahead of time for a smoother shipping experience.

Starting June 2022, I will no longer be able to ship to Germany, Ukraine, or Russia. Orders placed from these countries will be refunded. I apologize for the inconvenience.

How are items shipped to me?

All orders are shipped through Canada Post or by a third party called ChitChats.

ChitChats works with USPS and Ascendia for USA and international shipments, respectively.

Shipping rates are calculated at checkout.

When are your orders processed and shipped?

Items are typically processed and packaged the week that they’re ordered. Shipments are typically dropped off biweekly: in the middle and at the end of each month — roughly the 15th and the 30th of each month, give or take a few days.

Orders are not shipped on holidays (including national holidays in Canada and provincial holidays in Ontario). Orders placed during or around the holiday season my be delayed upwards of a month. This is due to delivery backlogs with various couriers locally and abroad.

If you're unfamiliar with Ontario or Canadian holidays, here's a calendar with them!

How long will it take for my order to arrive?

Please note that these are estimated times and may be delayed around the holiday season or if there are disruptions with your local postal service.

Does my order come with automatic tracking?

All international orders for non-paper products automatically come with tracking. This excludes paper items classified as letter mail and fits within paper envelopes, such as stickers or sticker sheets.

For Canada, the following items are sent without tracking as oversized letter mail:

Note: Note: Items with asterisks (*) next to them will ONLY ship to you via oversized letter mail if they fit within the constraints of oversized letter mail. Please read the product description if you’re concerned about whether an item counts as oversized letter mail. If you still have questions, feel free to reach out via email or my contact form.

Why is my Canadian-bound order being sent as an untracked oversized letter mail?

Small items that can fit into envelopes or small bubble mailers (like lanyards, enamel pins or stickers) can be sent with stamps as regular letter mail instead of being classified as a “parcel.” I will default to this kind of shipment for Canadian orders to keep shipping cheap.

My order doesn't qualify for automatic tracking. Can I add tracking to my package?

Of course! If you would like tracking, please do the following:

I need my order to arrive by a specific date! Can you expedite my order?

I cannot guarantee when an item will arrive, even with the estimates given to me by delivery companies. However, if you need a specific item, please try to order from my store as soon as possible or contact me if you’re worried about an item arriving on time.

If you’re ordering these things for a specific celebration or event, order before the holiday rush season. For example, if you want something for the winter holidays, please try to order before December/late November. This is when you will see most items delayed.

It's been longer than the delivery time estimate... Is my package lost in the mail?

Please allow up to 2 additional weeks before reporting a possible lost package. Delays happen in shipping sometimes, especially with international orders or during the holiday season in your region.

Ensure you enter the correct and complete shipping address (including your apartment or unit number, if applicable) at checkout. I cannot accept liability for orders shipped to an incorrect address.

Incorrect addresses may result in your package being returned to me, in which case I will contact you.

If your order is lost due to entering the wrong address, moving, etc., a shipping fee will be charged for resending your order.

Returns Policy

All items on my online stores are final sale.

Please understand that I will only accept returns or refunds if the items you received are damaged or different from what you ordered. Should they be damaged, different from your order or lost in the mail, please get in touch with me at support@calicococoa.ca.

However, if your order is lost due to entering the wrong address, moving, etc., a shipping fee will be charged for resending your order.

How do I report a damaged item?

Please get in touch with me by email or through the storefront messenger as soon as possible.

When contacting me about the damaged product:

I typically reply to my emails within 24–48 hours of receiving them. But if you haven’t heard back from me after a few days, feel free to follow up with me.

How are refunds processed, and how long does it take?

Once your return is received and inspected, your refund will be processed.

Refunds are processed through the original payment method within 72 hours of receiving your request. Depending on your bank or card issuer, it may take up to 10 business days for the refund to appear in your account.

Didn't find an answer to your question?

Contact me at support@calicococoa.ca or leave a message via my Contact page, and I'll get back to you as soon as possible! Typically this takes between 24–48 hours.